Events & Group Reservations

Booking a Group. 

We consider a group to be a gathering of 6 or more people booking services and using our facilities together. A group of people arriving together requires a little more planning, to allocate our resources effectively and make sure that the group needs are met without impacting the level of relaxation for the rest of our guests. 

When booking as a group you will have a dedicated group coordinator to assist you with your reservations and enhance your event. To avoid disappointment for your group and ensure they can book the services they want we recommend that you contact us at least 6-8 weeks in advance. For our busy times; Christmas, Valentine’s Day and Mother’s Day 12 weeks is advisable. 

To make the booking process easier for everyone, when you reach out it is helpful to have an idea of how many people and the type and number of services each person would want from the following service groups: 

• Massage with RMT – available for 50 or 80 minutes. 
• Massage with non RMT – available 50 or 80 minutes. 
• Facials – available for 60, 75 and 90 minutes.

• Other services. Please specify, not all services are recommended for group bookings due to service lengths or limitations on resources available.

Guests having services with an RMT, will be required to complete a medical intake form. We strongly recommend this is completed when the email link is received to avoid delays to your group check-in upon arrival. A consent form will be reviewed and signed with your RMT at the time of service. RMT receipts will only be issued to guests that are paying for their own service and the receipt will reflect any discounts applied. 

Payments and charges 

• $50 booking fee due when we create the first time hold for the group. 
• Deposit at 30 days prior to reservation. The deposit will be based on the time reserved by the group. 
• Remainder due at service completion 
• All groups will be subject to an automatic 18% gratuity regardless of payment arrangements. 
• Each guest will be subject to a $3 Environmental Fee. Details 

Group Benefits for groups paying together. 

• Service total between $1000 – $1999.99 = $50 retail coupon valid for 30 days 
• Service total between $2000 – $2999.99 = $200 retail coupon valid for 90 days 
• Service total over $3000 = $450 retail coupon valid for 180 days 

• Group benefits are not available with other discounts or when using discounted payment types. 

Cancellation Terms 

• $50 booking fee non-refundable 
• Cancellation 15 days prior to reservation 50% of deposit will be refunded. 

• Cancellation 2 – 14 days prior to reservation deposit non-refundable. 
• Cancellation less than 48 hours prior to reservation full amount due.

Changes and alterations 

• Substitutions to named guests are permitted up to 48 hours prior. 

• Changes in service choice can be made up to 48 hours prior, only if available. 
• Changes within 48 hours if they can be accommodated will be subject to a $50 change fee. 

Group Facilities 

• Conference Room – $150/hr includes items on the complimentary refreshment menu. Mocktail Mimosas are one complimentary glass per guest  
• Setup and cleanup allowance 15 min, time over will be charged at $50 / 30min 

• Dedicated host – $50/hour