At Spa Utopia, our dedication to excellence is the driving force behind every interaction. Our team members, graduates of accredited schools and certified professionals, undergo advanced in-house training, ensuring our guests receive unparalleled expertise and service. In a world inundated with choices, our guests trust us for credible, trained guidance in beauty, health, and wellness.
Our commitment to exceptional service is embodied in our five pillars of success: passion, accountability, education, consistency, and integrity. Yet, we’re not just about professionalism – we’re a fun-loving team, fostering a caring, inclusive atmosphere where guests and team members feel valued and understood.
Guests consistently commend our personalized approach – we treat them as honored guests, taking time to understand their needs and offer tailored solutions. From skincare guidance to relaxing massages, and from salon treatments to expert makeup application, every interaction is imbued with warmth and expertise.
Beyond our dedication to guests, we prioritize environmental sustainability and community involvement. Through sustainable practices and partnerships with eco-conscious brands, we strive for a greener future. Additionally, we support over 20 charitable causes annually, from local schools to healthcare initiatives.
CONSIDERATION: Please respect the right to privacy and quiet of other spa guests. For your maximum pleasure and in consideration of other spa guests it is recommended that small children do not accompany you on your spa experience. Please keep cell phones and other devices on silent at all times.
CHANGEROOM PREFERENCE: Locker, robe & sandal service are available upon arrival with spa services. Our men & women’s changerooms offer a steam bath, dry sauna (*dry saunas at Pan Pacific only), private showers and private change areas. Steam/sauna and private showers are available pre and post treatment with no reservation necessary, and are regularly sanitized. The recommended use for steam/sauna and private showers is 5-10 minutes at a time. Please be mindful of others waiting to use the amenities.
We welcome diversity, and are a place of tranquility and relaxation for all. To ensure your needs are met as our guest, if you are part of the LGBTQ2S+ community, please contact us with your changeroom preferences so that we may inclusively and respectfully accommodate requests.
PROMPTNESS: Please arrive at least 20 – 30 min. prior to your appointment to prepare for your treatments. Arriving late will deprive you of precious minutes of your spa treatments. Your appointment will end as scheduled, so the next guests is not delayed.
GRATUITIES: In appreciation for outstanding service, gratuities may be offered at your discretion. Please be advised that gift cards may not be used toward gratuities.
Testimonial
Great service from start to finish. Rachel checked me in and out. She mentioned that she was training and it was her first week there. She did great and was so lovely. You can tell that Spa Utopia takes great pride in training their employees. I saw Shelby for my hot stone massage. I can’t remember the last time I felt so relaxed. Ended the treatment in the stream room. Have never been disappointed when visiting Spa Utopia. Can’t wait for my next visit!
I had the signature massage by a gentleman named Geo over the winter break . It was the best massage I have ever had. He was professional and made me feel comfortable. He constantly made sure that his pressure was adequate. It was firm but it did not hurt. He worked out some knots in my back that other RMT's could not get rid of. Overall, I was very satisfied and relaxed. I will be back to visit him. Thanks Geo :)
Amazing first experience! I went there (37 weeks pregnant and super uncomfortable) for a third trimester full body massage, as well as a pedicure. Staff was very helpful and professional, and made me feel welcomed. It might seem a bit costly but you get your money worth for sure! If you want to be truly pampered, this is so worth it! I had Nicole (RMT), who gave me the best massage I've ever had. She used perfect pressure, worked all the spots I needed and made me feel comfortable- even despite my huge pregnant belly. And Bethany (nail technician) did a fantastic job on my disgusting, and ticklish feet haha. And was very nice to chat with. I definitely recommend both for your services! 😊 I will be back!
I visit here regularly. For my hair, massage, and to buy make up. James is The Best and the only one I trust with my hair.
The whole team is wonderful. The ambiance is Greek-themed and relaxing with lots of eucalyptus. I love their specialty tea. Mmm!
Don’t forget to use your Costco membership to get a gift card at 20% off!
Exceptional staff and service. Had an amazing pedicure with Jas who was incredible, meticulous and professional. The hostesses were equally wonderful. Worth every penny. Enjoyed the amenities - what a spa experience should be. My only cons - many loud people and I wish the lounge was more spacious and had more chaise loungers.
It was my first time into the spa and I am speechless, words cannot describe how the service was. Jasmine did such an amazing job not only with the massage but giving direction as to what she was going to do next as well as checking in with me to make sure I was ok. I will definitely be coming back.
So worth the royal treatment. Will be there earlier next time, now I know what to expect with finding parking and where. :)
I look forward to more visits. The RMT was so good and discussing my concerns really helped the post discussion
RMT massage with Kelly was excellent. Extremely knowledgeable, best massage ever. Helped with all of my pain points and provided stretches I can do at home.
Thank you Kelly. I'll definitely be back!
At the Spa Utopia Group, we provide the best spa services and we are committed to improving our community by investing in environmental initiatives that help make our community a better place to be. We strive to use sustainable practices whenever possible and have a collective goal to move towards a sustainable future.
Expect an awakening of the senses and an inner & outer feeling of well-being.
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